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New EU border system tripling time at passport control, airport boss says

European Travelers Face Extended Passport Control Delays Under New System New EU border system tripling time - British holidaymakers are encountering

Desk News
Published July 19, 2026
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European Travelers Face Extended Passport Control Delays Under New System

Samael.lol – British holidaymakers are encountering significantly longer wait times at European border checkpoints following the introduction of the New EU border system tripling processing duration for UK citizens. According to airport officials in Rome, the Entry Exit System has created substantial delays despite recent technological adjustments. The average processing time has approximately tripled for travelers navigating through customs facilities across the continent.

Rome’s primary international terminal has become a focal point for these concerns. Ivan Bassato, the airport’s Chief Aviation Officer, confirmed that the transition period has been challenging for passengers. While the integration with existing electronic gates has brought improvements, the overall experience remains suboptimal compared to pre-system conditions. The average processing time for British travelers has climbed from seven minutes to twenty minutes, representing a substantial increase for daily commuters and vacationers alike.

Passenger Experiences Across Europe

Travelers have shared numerous accounts of frustrating encounters at various European airports. At Rome’s Fiumicino terminal, visitors described waiting periods that extended well beyond expectations. One family from Yorkshire found themselves queuing for two hours after disembarking from their aircraft, with young children adding to the complexity of the situation.

“It was two hours queuing, from getting off the plane to getting through with children. I knew it was going to be bad, but not as bad as that.”

Another visitor from the United States reported spending approximately sixty minutes in line, which resulted in missing their pre-booked transportation. Meanwhile, travelers who arrived in Barcelona before continuing to Rome experienced similar challenges. Some reported that the customs procedure consumed nearly as much time as their actual flight, highlighting how the New EU border system tripling delays has affected international tourism.

The digital Entry Exit System mandates that visitors from outside the European Union provide biometric data upon arrival. This includes fingerprint scans and photographic records, which are subsequently verified during departure. The Schengen zone encompasses twenty-nine member nations, and the system utilizes automated kiosks alongside human border agents for certain categories of travelers, particularly those under twelve years of age.

Technical Challenges and Solutions

Rome’s airport administration discovered that deploying large numbers of passengers through self-service kiosks proved impractical, despite the substantial investment of twelve million euros in the equipment. Consequently, British nationals can now utilize electronic gates for registration rather than relying exclusively on the standalone units. However, younger children must still visit border officers for manual processing under the new framework.

Bassato emphasized that the airport considers extended waiting periods unacceptable given its technological capabilities. He advocated for urgent modifications to address specific system deficiencies. The airport leadership also supports eliminating redundant procedures and encouraging additional European nations to adopt the pre-registration application currently utilized by only Sweden and Portugal.

Broader European Impact

Concerns extend beyond Italy. Portuguese border authorities at Faro airport acknowledged technical difficulties with the system, though officials maintained that congestion would resolve rapidly. Superintendent Pedro Oliveira noted that procedures previously requiring ten minutes could now exceed thirty minutes during peak periods, demonstrating how the New EU border system tripling effect is being felt across multiple countries.

The European Commission has characterized disruptions as generally contained across most continental airports. Commission representatives pledged continued assistance to member states throughout the implementation phase. Airlines, including Ryanair, have urged travelers to anticipate longer journeys and have criticized what they describe as an unsuccessful deployment of the technology.

Some European jurisdictions possess the authority to temporarily suspend the Entry Exit System during exceptional circumstances. Transportation operators have requested the ability to proactively pause operations during particularly busy travel windows, though recent discussions have not yet produced concrete policy changes. As the New EU border system tripling delays continue, stakeholders remain optimistic that refinements will eventually restore efficiency to border crossings throughout Europe.

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