Watch: Inside the lacklustre Barbie fan event now issuing refunds

Ticket buyers at the recent Florida Barbie Dream Fest weekend are now able to get refunds.

Footage of the event’s muted atmosphere spread rapidly online, highlighting plain gray flooring and walls in the conference venue, which led to complaints from attendees.

Mattel, the company behind the Barbie brand, has committed to providing full refunds to all ticket holders.

The BBC’s Madeleine Gerber provided a detailed account of the event’s experience.